phone answering services (Virtual Reception)

Worry no more about missing calls or having to find the time to manage your appointments. Our highly trained receptionists will give your practice that professional front desk presence at a fraction of the cost of a full time receptionist. We manage your calendar, charm your clients and ensure your virtual reception desk runs smoothly and efficiently.

So, how does Virtual Reception work?

  • You forward your practices' calls to your dedicated virtual reception number.
  • You are assigned a dedicated Pro-Assist Receptionist to answer your calls on your own dedicated line in your own company name and preferred greeting.
  • Depending on your business, we can take a message for you, provide general information about your product or service, give quotes or process bookings in your booking system.
  • Calls that come in after-hours go to your personalised After-hours Mailbox. Your Receptionist checks (and actions) each morning.

We are not call-centre based, we are a small team of passionate Medical Receptionists, Business Managers and Customer Service experts striving to provide you and your patients the best experience possible.