it takes a village...

As a healthcare provider, you're armed with the tools, knowledge and experience to confidently service your clients and transform them into healthy, well-beings. Chances are you took a calculated risk to dive into private practice, but that hasn't changed the fact that running a private practice is challenging, time-consuming, tedious and even confusing at times.

If you are the kind of healthcare provider that wants to be innovative and provide your clients with a lasting impression, but you lack the resources to be able to do so, then I would like to introduce you to:

The Virtual Clinic

The Pro-Assist Virtual Practice is an innovative option for Physiotherapists, Chiropractors, Massage Therapists, Speech Pathologists, Occupational Therapists and Dietitians to streamline their practice and devote all of their working time to managing patients.

Pro-Assist Virtual Administration provides freedom from: business hassles, staff hiring, firing and performance management, software set-up and maintenance, ordering of consumables, e-marketing, referral program management and general administration.

Our clients engage us in three ways:

phone answering services (Virtual Reception)

Worry no more about missing calls or having to find the time to manage your appointments. Our highly trained receptionists will give your practice that professional front desk presence at a fraction of the cost of a full time receptionist. We manage your calendar, charm your clients and ensure your virtual reception desk runs smoothly and efficiently.

So, how does Virtual Reception work?

  • You forward your practices' calls to your dedicated virtual reception number.
  • You are assigned a dedicated Pro-Assist Receptionist to answer your calls on your own dedicated line in your own company name and preferred greeting.
  • Depending on your business, we can take a message for you, provide general information about your product or service, give quotes or process bookings in your booking system.
  • Calls that come in after-hours go to your personalised After-hours Mailbox. Your Receptionist checks (and actions) each morning.

We are not call-centre based, we are a small team of passionate Medical Receptionists, Business Managers and Customer Service experts striving to provide you and your patients the best experience possible.

administration support

In addition to getting your calls answered, managing your administration requirements can also be a juggle. The Pro-Assist team have years of administration experience and can assist you with:

  • Creating forms, letters and reports.
  • Reading, responding to and filing emails.
  • Publishing Blogs, Podcasts and Vlogs.
  • Document Scanning.
  • Electronic Filing and Data Entry.
  • Creating simple graphics.
  • Updating content on your website.
  • Creating PowerPoint Presentations.
  • Booking Travel.
  • Creating E-newsletters.
  • Invoicing.
virtual administration virtual reception gold coast