it's never too early to hire an assistant

As allied health professional, you're armed with the tools, knowledge and experience to confidently serve your clients and transform them into healthy, well-beings. Chances are you took a calculated risk to dive into private practice, but that hasn't changed the fact that running a private practice is challenging, time-consuming, tedious and even confusing at times.

If you are the kind of person that wants to be innovative and provide your clients with a lasting impression, but you lack the resources to be able to do so, then I would like to introduce you to:

The Virtual Clinic

The Pro-Assist Virtual Practice is an innovative option for Physiotherapists, Chiropractors, Massage Therapists, Speech Pathologists, Occupational Therapists and Dietitians to streamline their practice and devote all of their working time to managing their client load.

Pro-Assist Virtual Administration provides freedom from: business hassles, staff hiring, firing and performance management, software set-up and maintenance, ordering of consumables, e-marketing, referral program management and general administration.

Our clients engage us in three ways:

phone answering services (Virtual Reception)

Do you know that feeling of getting 5 minutes between appointments, only to see multiple missed calls that you need to return? Worse still, you return them only to play phone-tag with each others voicemail.

Our clients used to know that situation all too well, until they started using our Virtual Reception service.

With an extensive understanding of your business and how you prefer your diary to be managed, we answer your calls, make and amend existing appointments, answer questions and provide you with detailed call reports so you can keep track of who has called your business (and how many new leads we've converted to paying clients of yours).

So, how does Virtual Reception work?

  • You forward your calls to your dedicated virtual reception number.
  • You are assigned a dedicated Pro-Assist Receptionist to answer your calls on your own dedicated line in your own company name and preferred greeting.
  • Depending on your business, we can take a message for you, provide general information about your product or service, give quotes or process bookings in your booking system.
  • Calls that come in after-hours go to your personalised After-hours Mailbox. Your Receptionist checks (and actions) each morning.

With Pro-Assist we deliver a premium service to you, to ensure your Clinic is managed exactly how you would manage it. 

Phone answering support starts at $97 per week.

administration support

There's more to running a Clinic than answering phone calls. The administration and back-end tasks can be crippling and overwhelming, especially if you are juggling a family and a full-time client load. It can be tempting to take on all of your administration on your own, but it can often cost you more time (and cause more frustration) as opposed to hiring an assistant to support you.

As a guide, the Pro-Assist team can take on tasks ranging from basic duties of a receptionist to higher level tasks usually performed by a Practice Manager.

The most popular tasks our clients have us manage for them include:

  • Checking, responding to and filing emails.
  • Filing documents in their practice management system.
  • Developing their schedules for the upcoming school term.
  • Sending New Client packs and monitoring the return of any required forms and documentation.
  • Making Service Bookings in the NDIS Portal.
  • Sending Monthly E-Newsletters.
  • Transcription of Client Treatment Notes, Reports and Letters.
  • Debt Collection.
  • Client Recalls.

If your administration is getting on top of you, contact us for a no obligation discussion.