FREQUENTLY ASKED QUESTIONS
+ I need you "like, yesterday!". When can we start?
After our 'Get to Know You' call, we can usually start working together the within 3 days, which includes the time to train your new team on all the aspects of your business.. Sometimes, in busy periods there may be a small waiting period of 2+ weeks.
+ Are there any setup fees?
There are no setup fees.
+ My business isn't straightforward. I offer mobile services, work from different locations and have multiple referral streams and my clients are complicated. Are you equipped to support a business like mine?
Absolutely. We work exclusively with Allied Health private practices, and many of them tend to have quite complex caseloads and operate from many different locations. We adapt to your personal business and support it exactly as you would.
+ What kinds of tasks can I assign to you?
Anything you would expect a standard Practice Manager to do. Think data entry to scheduling appointments, managing incoming client and third-party inquiries, invoicing and reconciling your accounts, following up unpaid accounts, social media management, email management, phone answering, creating and sending regular newsletters, assisting with onboarding new clients (ensuring correct forms are completed, the right info is in place etc), typing up reports, typing up treatment notes, typing and sending letters, managing waitlists and personal diary management.
+ how do I assign tasks to you?
Whatever is easiest for you! Some like to send audio files with their dictated notes and some like to send emails.
+ I am time poor, and the thought of training someone daunts me. Will I need to train you?
Our team are positioned to support the allied health industry, which means we are well versed on the terminoloy and common administrative tasks and processes. Our team are also highly proactive, and can often complete tasks with little guidance from you. Of course, there will be times we need to communicate regarding your specific processes to ensure we are meeting your expectations.
+ What hours do you operate?
Currently, we operate between 9am and 5pm AEST.
+ Am I locked into a Contract with you?
Goodness no! We do enter into a Service Agreement together, and out of courtesy, we request 7 days notice that you wish to leave the service, and that your account has been paid in full.