Speech Pathology

Why outsourcing your NDIS administration is Good for Your Practice


Allied Health practices are busy places. The average sole-practitioner sees on average 25 clients per week. As the National Disability Insurance Scheme (NDIS) rolls out around Australia, it’s likely NDIS clients will make up at least 50% of the total client caseload. Practices that are large enough often employ a Receptionist to manage their NDIS administration, which attracts a large annual liability in their salary, but enables their reception to run more efficiently. But what about those clinics that cannot justify a Receptionist’s full-time salary? Or those savvy clinicians who want to make the best use of their hard-earned profits? Engaging a Virtual Assistant is the answer.

Outsourcing your NDIS administration tasks is an exciting and no-brainer option for many clinicians running busy practices. I’ve listed three main reasons why outsourcing your NDIS to a virtual assistant is good for your practice.


How many appointments do you need to make to cover the salary of an in-clinic Medical/ Health Receptionist? According to Payscale.com the average Medical/ Health Receptionist annual salary is $50,192. Based on average NDIS fee of $179.26 per session, that is 280 therapy sessions you need to run before you make a profit. A GOOD Virtual Assistant that knows the NDIS inside and out can process your NDIA claims, raise and issue invoices to self-managed and plan-managed clients, and receipt your payments for as little as $180 per week (Just 1 session per week!!). 


How many times have you put aside the time to process your payments and the payment request failed? Then you spent the next 30 minutes reviewing the Service Booking and Service Agreement for approved funds, then contacting the family to remedy? My guess is its too many times to count. When you outsource your NDIS administration, we track the budget and plan end dates, and notify you when a report might be due, or a conversation needs to be had with the family to vary the NDIS service booking to accommodate the remaining therapy sessions.



When an NDIS client joins your client load, this triggers a process to ensure you have all the documentation in place, as the NDIA expects. When you’re short on time though, this process might look a bit different for each client and you end up seeing clients with no current Service Agreement in place, or no information on whether they are NDIA managed or self-managed. When you outsource your NDIS administration, we write your NDIS Client Procedure and ensure it is followed each and every time. So when those auditors come knocking, you can proudly show them the full suite of documentation stored in your Practice Management System.


I’m curious, have you considered outsourcing your NDIS administration tasks? Do you think it would help your business?