Allied Health

Why outsourcing your NDIS administration is Good for Your Practice

NDIS

Allied Health practices are busy places. The average sole-practitioner sees on average 25 clients per week. As the National Disability Insurance Scheme (NDIS) rolls out around Australia, it’s likely NDIS clients will make up at least 50% of the total client caseload. Practices that are large enough often employ a Receptionist to manage their NDIS administration, which attracts a large annual liability in their salary, but enables their reception to run more efficiently. But what about those clinics that cannot justify a Receptionist’s full-time salary? Or those savvy clinicians who want to make the best use of their hard-earned profits? Engaging a Virtual Assistant is the answer.

Outsourcing your NDIS administration tasks is an exciting and no-brainer option for many clinicians running busy practices. I’ve listed three main reasons why outsourcing your NDIS to a virtual assistant is good for your practice.

YOUR OVERHEADS ARE DIMINISHED

How many appointments do you need to make to cover the salary of an in-clinic Medical/ Health Receptionist? According to Payscale.com the average Medical/ Health Receptionist annual salary is $50,192. Based on average NDIS fee of $179.26 per session, that is 280 therapy sessions you need to run before you make a profit. A GOOD Virtual Assistant that knows the NDIS inside and out can process your NDIA claims, raise and issue invoices to self-managed and plan-managed clients, and receipt your payments for as little as $180 per week (Just 1 session per week!!). 

EVERYTHING IS TRACKED

How many times have you put aside the time to process your payments and the payment request failed? Then you spent the next 30 minutes reviewing the Service Booking and Service Agreement for approved funds, then contacting the family to remedy? My guess is its too many times to count. When you outsource your NDIS administration, we track the budget and plan end dates, and notify you when a report might be due, or a conversation needs to be had with the family to vary the NDIS service booking to accommodate the remaining therapy sessions.

 

YOU’LL BE PREPARED FOR AUDIT

When an NDIS client joins your client load, this triggers a process to ensure you have all the documentation in place, as the NDIA expects. When you’re short on time though, this process might look a bit different for each client and you end up seeing clients with no current Service Agreement in place, or no information on whether they are NDIA managed or self-managed. When you outsource your NDIS administration, we write your NDIS Client Procedure and ensure it is followed each and every time. So when those auditors come knocking, you can proudly show them the full suite of documentation stored in your Practice Management System.

 

I’m curious, have you considered outsourcing your NDIS administration tasks? Do you think it would help your business?

 

Why a Virtual Receptionist is Good for Your Chiropractic clinic

Chiropractor

Chiropractic clinics are busy places. The average chiropractor sees on average 70 patients per week, which likely results in a high inbound call volume. Clinics that are large enough often employ a Receptionist to manage their reception, which attracts a large annual liability in their salary, but enables their reception to run more efficiently. But what about those clinics that cannot justify a Receptionist’s full-time salary? Or those savvy clinicians who want to make the best use of their hard-earned profits? Engaging a Virtual Receptionist is the answer.

A Virtual Receptionist is an exciting and no-brainer option for many clinicians running busy clinics. I’ve listed three main reasons why a Virtual Receptionist is good for your clinic.

YOUR OVERHEADS ARE DIMINISHED

How many appointments do you need to make to cover the salary of a full-time Receptionist? According to Payscale.com the average Medical/ Health Receptionist annual salary is $50,192. Based on average Chiropractic service fees, that is 669 new patients or 947 follow-up appointments. A GOOD Virtual Receptionist that has medical and health administration experience can cost as little as $97 per week (Just 1.5 new clients per week!!).

BONUS: Your Virtual Receptionist doesn’t take holidays and thus you’ve always got support.

 

EVERY CALL THAT COMES INTO YOUR CLINIC IS ANSWERED

Have you ever been to the Doctors surgery where the Receptionist is trying to handle a client at the front-desk, and the phone lines are ringing hot? The best the Receptionist can do is answer the call with a polite ‘Do you mind holding, please?’. This isn’t the first impression you want of your clinic.  You want your calls answered in a timely manner, and you want a friendly and professional voice on the end of the line for your clients to talk to.

When engaging a Virtual Receptionist, you generally engage a small team. The benefit of this is multiple inbound calls will always be answered, no matter how busy you get.

 

VIRTUAL RECEPTIONISTS CAN GIVE YOU INSIGHTS INTO YOUR BUSINESS

Virtual Reception businesses use Systems and Procedures to track the call activity for the businesses they serve. This can be a great benefit to the client, as they can get information that a front-desk receptionist may not be able to collate as efficiently – such as Calls Volumes, reasons people call, cancellation and recall rates etc. This data can help you navigate the peaks and troughs of your business, and help you plan your marketing initiatives.

 

I’m curious, have you considered Virtual Reception before? Do you think it would help your business?