Are you missing phone calls?

Did you know that the average allied health clinic sees on average 30 clients per week? This often results in a steady stream of calls each day for you to answer or return. 

Large clinic-based services often have the budget, flexibility and space to employ a Receptionist. But what about those clinics that cannot justify a Receptionist’s full-time salary, are mobile-based or don't receive that many calls each week? Or those savvy clinicians who want to make the best use of their hard-earned profits? Engaging a Virtual Receptionist is the answer.

A Virtual Receptionist is an exciting option for many clinicians running busy clinics. I’ve listed three main reasons why a Virtual Receptionist is good for your clinic.

YOUR OVERHEADS ARE DIMINISHED

How many appointments do you need to make to cover the salary of a full-time Receptionist? According to Payscale.com, the average Medical/ Health Receptionist weekly salary is $1121. Based on the NDIS rate of $193.99/hr, that is 5.7 billable hours each week just to have your phones covered. A GOOD Virtual Receptionist that has medical and health administration experience can cost as little as $97 per week (Just 30 billable minutes per week!!).

EVERY CALL THAT COMES INTO YOUR CLINIC IS ANSWERED

First impressions are everything. There is nothing quite as frustrating as calling a business to be sent to voicemail or to have your call be answered with "do you mind going on hold, please?". You want your calls answered promptly and your callers to be greeted with a friendly, professional and knowledgeable person to talk to.

When engaging a Virtual Receptionist, you generally engage a small team. The benefit of this is multiple inbound calls will always be answered, no matter how busy you get.

VIRTUAL RECEPTIONISTS CAN GIVE YOU INSIGHTS INTO YOUR BUSINESS

Virtual Receptionists employ systems and procedures that can give you valuable insight into your business. System data such as call volume and duration, and transactional data such as reasons for the call can help you navigate the peaks and troughs of your business, and help you plan your marketing initiatives.