Our Team

Pro-Assist was founded in December 2015 by Karina Follent, a passionate and experienced administrator, systems enthusiast and all-round nice gal. Coming away from a 10 year stint in businesses ranging from local government to mining and construction, Karina had a desire to enter the healthcare industry, but in an innovative way. Karina wanted to introduce the concept of innovation and business efficiency to healthcare providers, to help them run their practice more efficiently and give an incredible first and lasting impression to their clients.

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Karina is the founding director of Pro-Assist Virtual Administration Services. Pro-Assist is the catalyst of professional assistance for allied health professionals, helping practices across Australia to implement efficient systems and run their practices as if we were sitting at their Reception desks.

Karina lives on the Gold Coast in Queensland with her husband, a toddler and an entitled Russian-blue cat. If Karina could live anywhere, it would be right next to Queen Victoria Markets in Melbourne, VIC, so she could visit every day and explore the incredible produce on offer. 

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jo - reception manager

Jo joined the Pro-Assist team in 2017 and brought over a decade of customer service experience with her. 

As a one of our valued clients, you will speak to Jo regularly as the main point of contact for the Reception team. Jo will work to understand you and your business to continually monitor and improve our service to meet your expectations.


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jASMINKA - receptionist

Jasminka joined the Pro-Assist team in 2017, and brings with her a lifetime of customer service experience. Jasminka enjoys spending time listening to and understanding a clients needs before offering them the best solution to meet their needs.


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jenny - receptionist

With over 20 years experience within the medical and allied health sectors, Jenny Pither’s passion for her work comes from a love of seeing the cohesion that efficient productivity brings to a business, resulting in the fluent everyday running of a busy clinic.