Our Team

Pro-Assist was founded in December 2015 by Karina Follent, a passionate and experienced administrator, systems enthusiast and all-round nice gal. Coming away from a 10 year stint in businesses ranging from local government to mining and construction, Karina had a desire to enter the healthcare industry, but in an innovative way. Karina wanted to introduce the concept of innovation and business efficiency to healthcare providers, to help them run their practice more efficiently and give an incredible first and lasting impression to their clients.

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karina - virtual clinic architect

Founder of Pro-Assist, Karina started her career in 2005 and worked her way up from folding A0 Plans down to A4 size to leading a team of document controllers on a billion dollar construction project. Over the years, it became apparent that systems and business efficiency were Karina's true calling, so in late 2015, the idea of Pro-Assist Virtual Administration was born: a culmination of Karina's experience, knowledge and passion.

Aside from systems, Karina enjoys going to the beach with her family, roadtrips and really good food.

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jo - reception manager

Jo joined the Pro-Assist team in 2017 and brought over a decade of customer service experience with her. 

As a one of our valued clients, you will speak to Jo regularly as the main point of contact for the Reception team. Jo will work to understand you and your business to continually monitor and improve our service to meet your expectations.


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leanne - receptionist

Leanne joined Pro-Assist in early 2017 with over 19 years of experience in administration. 

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jenny - receptionist

Jenny joined Pro-Assist in 2017 and is our resident expert in Allied Health support with over 20 years of experience in the field.