Creating Pro-Assist

Pro-Assist was founded at Karina's kitchen table with a 3 month old in a rocker at her feet in late 2015. From a young age, Karina always had a business idea in her mind and she would daydream about being her own boss, but she spent the first 9 years of her career working in the mining and construction industries, learning about how to set up and run an efficient office, how to design and implement systems and processes and how to analyse business efficiency.


Click here to watch how Pro-Assist was born


Mining and construction seems worlds away from the allied health industry, but surprising parallels were drawn when Karina designed Pro-Assist. A mining/ construction project heavily relies on systems and procedures to meet the project timelines; and an allied health practice needs systems and procedures in place to stay organised, meet industry requirements and scale to meet demand. Having visited many soloist and small practices, Karina started to see a pattern. Phones were unanswered, practitioners looked rushed, paperwork was going everywhere but where it should, and client calls were going unanswered. Traditional alternatives to "doing it on your own" were simply to "hire a staff member", but if a practitioner was mobile or part-time, this wasn't a feasible option. So Pro-Assist was born to give every private practice, no matter if they are brand new or 20 years old, the opportunity to be as well supported as any bricks and mortar private practice with an army of staff on hand.

Our memberships and Associations

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Need help from our team?

The Pro-Assist team are ready to start working with you. Under the guidance of Karina, each team member is experienced in the niche area of allied health.

The Team

Karina Follent

Founder and Practice Manager


Jo Anderson

Reception Manager


Kaylee Nowacki

Reception Administration


Alicia Tennie